Welcome to the Prework for the Chubb ROX workshop. This Prework is designed to get you to start thinking about how to create exceptional customer experiences.

As part of your Prework, we would like you to read the Jack Mitchell book “Hug Your Customers”. If you can not read the entire book, here are the suggested chapters of the book we will be referencing during the workshop:

Chapters 1, 3, 8, 12, 18, 43

There are two additional items we would like you to complete prior to attending the workshop:

• Watch the Introductory Video below

• Complete the Hugging Activity Here

Thank you and we look forward to your participation in Chubb’s Customer ROX workshop!